All UK Mainland & NI orders placed before 10:00am will be dispatched the same day. All orders placed after 10:00am will be dispatched the next working day. All orders are shipped with next working day delivery, although this does not guarantee next day delivery.
Please allow 1-3 working days for all UK orders, and 2-4 working days for NI orders. This excludes weekends and holidays
Orders will be dispatched to the shipping address provided by the customer at the time of purchase. Please note, EnviroRides is not responsible for any lost orders due to incorrect shipping details provided. Please double-check, if you notice a mistake then please contact us immediately at help@envirorides.co.uk, so we can inform our trusted couriers.
Our trusted couriers have been instructed not to leave EnviroRides orders in safe places. If you wish for your order to be left at a safe place, then please contact us at help@envirorides.co.uk, so we can personally inform our couriers. Alternatively, you can arrange for your order to be left with a neighbour via our couriers' website provided once dispatched. Please note, EnviroRides holds no liability for any loss or theft of orders left in “safe places”. A signature is required upon delivery of the goods.
Free shipping only applies for eScooter and eBike orders to UK Mainland addresses.
Ordering Accessories or Spares?
All accessorie and spare part orders are dispatched with express next day delivery (£5.99 UK and £11.99 for NI). For any accessories and spare order returns, please return these via a private courier and include a copy of your order number and inform our Customer Service Team via their email help@envirorides.co.uk. For those wishing for EnviroRides to arrange the return please note that this will incur a fee of £14.99 (collection and return) which will be withdrawn from your refund.
Live abroad?
For all International Orders, please contact us at help@envirorides.co.uk for International Delivery quotes. Please note, you may be charged Import Duty on International Orders.
Received a damaged order?
We’re sorry to hear that your order has sustained some damage during transit. Please photograph the damage clearly and forward the information to our Customer Service Team at help@envirorides.co.uk within 1–2 days of receiving your order.
- Name
- Order No
- Images of damage to your order
- Images of damage to your orders packaging
(Please use WeTransfer for all files exceeding 35mb)
Once our EnviroRides Customer Service Team have received the required information, we’ll contact you with how we plan to proceed.