HELP & FAQS

We offer free shipping for all eScooter and eBike orders being shipped to a UK mainland address. Unfortunately, due to increase shipping costs associated with Brexit, we can no longer dispatch eSoooters and eBikes to any N.I address free of charge. For shipments outside the UK, please contact us via the Contact Us page.

Orders placed Monday – Friday before 10am will be dispatched the same day, orders placed after 10am will be dispatched the next day. Orders after 10am on Friday will be dispatched the following Monday. All orders are dispatched with next day delivery, although this is not guaranteed. We advise allowing 1–3 working days for delivery, and 2-4 working days for any N.I or International orders.

We allow returns within 30 days from date of delivery. Products must be unused and returned in the original packaging provided with all the original components (charger, manual, phone holder etc) and less than 5 km added to the odometer. If you wish to return within 30 days, you will be charged a fixed return shipping fee, the fee will vary on the model. For our full return policy, please see Returns and Refunds. To set up a return, please contact us via the Contact Us page or complete our Returns & Refunds Process Form.

If you experience any orders which arrive damaged, please photograph all the damages, this includes any damaged packaging. Please then contact us via the Contact Us page along with your order number and any images of the damage.

We offer up to 2-year warranty, subject to model which covers the original owner against any manufacturing defects and faults. Please see our full Warranty Policy.

To open a warranty claim, please complete the Warranty Process Form here.

It is possible the damage may be covered under the limited warranty policy. We recommend photographing/recording the damage, then completing the Warranty Process Form here.

We aim to have all eScooters and eBikes which are covered under our warranty policy to be back within 7-14 days.

Yes we do! We have an awesome referral plan under our Brand Ambassador Program. To apply for our Brand Ambassador Program simply complete the form on our Brand Ambassador Program page.

We are purely an online retailer, although we do offer collection and drop off services within Kent and its surrounding areas. You can also visit us at our Ashford, Kent Depot. Please contact us via the Contact Us page if you wish to make an appointment.

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